Agentforce & ISV(s)
Getting Started with Agentforce Flex Credits: Driving Adoption, Growth, and Value with ISV Partners.
Agentforce is redefining how businesses leverage AI for customer engagement, productivity, and efficiency. But with innovation comes the need for flexibility in how organizations adopt, scale, and experiment. That is where Agentforce Flex Credits come in, designed to provide customers with a low-friction way to start using Agentforce while unlocking long-term value.
For Independent Software Vendor (ISV) partners, this opens a powerful opportunity: helping customers maximize their investment by tying Flex Credit usage to adoption strategies, business outcomes, and cost savings.
What Are Agentforce Flex Credits?
Flex Credits are a consumption-based model for accessing Agentforce services. Instead of committing to rigid licensing or usage tiers upfront, customers can use credits across multiple Agentforce features. This makes it easier to:
Start small: Pilot Agentforce capabilities without a large upfront investment.
Scale seamlessly: Add new use cases as adoption grows, without renegotiating contracts.
Optimize spend: Align credit usage with business value, ensuring efficiency and cost savings.
Why Flex Credits Matter for Customers
Lower Barrier to Entry
Customers can begin experimenting with Agentforce quickly, reducing the friction of long procurement cycles.Agility for Innovation
Businesses can test different AI-driven workflows, scaling the ones that deliver measurable outcomes.Predictable Cost Management
Instead of overspending on unused licenses, organizations pay only for what they use, resulting in better ROI.
How ISV Partners Drive Value Through Agentforce
ISV partners are uniquely positioned to accelerate the impact of Agentforce Flex Credits by embedding value-add services and solutions. Here is how:
1. Adoption Acceleration
ISVs can provide guided onboarding, best practices, and packaged integrations that help customers realize quick wins with their credits. This reduces ramp-up time and encourages broader Agentforce usage.
2. Growth Enablement
By tailoring industry-specific solutions, ISVs extend the reach of Agentforce into verticals like healthcare, financial services, or retail. This helps customers unlock new use cases and encourages credit expansion.
3. Productivity Gains
Through automation templates, AI-enabled workflows, and app integrations, ISVs help customers boost team productivity. The more tangible the efficiency gains, the easier it is for customers to justify further investment.
4. Cost Optimization
ISVs can act as trusted advisors, showing customers how to allocate credits strategically. By mapping usage to ROI, ISVs prove the value of Agentforce adoption while helping organizations avoid waste.
Best Practices for ISVs Supporting Flex Credits
To maximize customer success with Flex Credits, ISV partners should follow a set of best practices that combine strategic guidance with practical enablement.
Bundle solutions with credits. Design solution packages that include both your applications and Agentforce Flex Credit usage. This makes it easier for customers to see the direct connection between their investment and business outcomes.
Measure and report value. Provide reporting tools, dashboards, and regular business reviews that quantify how credits are being used and what outcomes are being delivered. Customers gain confidence when they see tangible returns.
Educate continuously. Ongoing enablement is critical. Run training sessions, publish how-to content, and host customer webinars to highlight best practices, industry-specific use cases, and new feature releases.
Co-sell with Salesforce. Align with Salesforce’s go-to-market teams to jointly engage customers. Shared account planning ensures customers receive consistent messaging, faster adoption, and stronger support from both Salesforce and ISVs.
Encourage experimentation. Remind customers that Flex Credits are designed to lower the barrier to trying new use cases. Encourage them to test and expand Agentforce into different workflows, then guide them toward scaling successful pilots.
Conclusion
Agentforce Flex Credits offer customers the agility to innovate, test, and scale AI-powered solutions. ISV partners play a critical role in turning those credits into business outcomes by driving adoption, enabling growth, boosting productivity, and optimizing spend.
In today’s fast-moving environment, the combination of flexible consumption and partner-led value creation positions Agentforce as a game-changer for the enterprise AI journey.
